Terms and Conditions

Last updated: 30/01/25

Please read these terms and conditions carefully before using Rumoga's website.

1. Introduction

These Terms and Conditions govern your use of our website www.rumoga.com and your relationship with Fitnessmode Limited (Company No. 16194138). Please read these terms carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not use our website.

2. Company Information

Fitnessmode Limited
Company Registration Number: 16194138
Unit 19, Planetary House, Business Park, Planetary Road, Willenhall, WV13 3SW

3. Use of Website

3.1 Acceptable Use

• You agree to use our website only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else's use and enjoyment of the website.

3.2 Prohibited Use

Prohibited use includes but is not limited to:

• Using the website for any illegal or unauthorized purpose
• Transmitting any material that is unlawful, threatening, abusive, defamatory, or otherwise objectionable
• Attempting to gain unauthorized access to our website, server, or any connected database
• Attacking our site via a denial-of-service attack or a distributed denial-of-service attack

4. Intellectual Property Rights

4.1 Ownership

All intellectual property rights in our website and the material published on it belong to Fitnessmode Limited or its licensors. These works are protected by copyright laws and all such rights are reserved.

4.2 Restrictions

You must not:

• Reproduce, duplicate, copy or re-sell any part of our website or fitness content
• Use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text
• Modify, translate, or create derivative works based on our content

5. Product Information

5.1 Product Descriptions

• We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display will accurately reflect the actual product.

5.2 Pricing and Availability

• All prices are subject to change without notice. We reserve the right to discontinue products at any time.

6. Orders and Payment

6.1 Order Acceptance

• Your order constitutes an offer to purchase a product. All orders are subject to acceptance and availability.

6.2 Payment Security

• We do not store any card details on our servers. All payment information is stored on your personal device and processed through our secure payment processor.

7. Delivery

7.1 Delivery Methods

• We use third-party delivery services to deliver our products.

7.2 Heavy Items

• All heavy items will be delivered on a pallet. It is the customer's responsibility to:
• Remove products from the pallet
• Dispose of the pallet appropriately
• Arrange for any further transportation of the goods inside their premises

7.3 Delivery Limitations

• The delivery service will not:
• Transport goods inside your premises
• Remove or dispose of packaging materials
• Install or assemble products

8. Returns and Refunds

8.1 Return Policy

• You may return products within 28 days of receipt, provided that:
• The product is unused
• The product is unassembled
• The product has no markings
• The product is in its original packaging

8.2 Return Costs

• If you return an item because:
• You have changed your mind
• You no longer need the item
• Any reason other than a defect or incorrect item
• You will be responsible for the cost of returning the item to us.

8.3 Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to the original method of payment.

9. Liability and Indemnity

9.1 Limitation of Liability

• To the fullest extent permitted by law, we exclude all liability for any loss or damage, whether direct, indirect, or consequential, arising from your use of our website and products.

9.2 Indemnity

• You agree to indemnify us against all liabilities, claims, and expenses that may arise from your breach of these Terms and Conditions.

10. Privacy

• Our Privacy Policy forms part of these Terms and Conditions. By agreeing to these Terms and Conditions, you also agree to our Privacy Policy.

11. Governing Law and Jurisdiction

• These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to Terms and Conditions

• We reserve the right to change these Terms and Conditions at any time. Any changes will be posted on our website and will take effect immediately.

13. Contact Information

• If you have any questions about these Terms and Conditions, please use the contact us page.